Where do I send my injector for service?

You can ship your equipment in for repair to:
322 E. Central Blvd
Unit 1911
Orlando, FL 32801
Attn: Ryan Clarke

How do I schedule a PM or on-site service?

Our service department is available to meet the specific demands and time constraints of your lab. We are available for immediate response or for work to be scheduled — call us at 888-667-1062 to discuss you needs.

How much does an on-site service response cost?

ISS services injectors around the country; please call 888-667-1062 or e-mail ryan@injectorsupport.com to get accurate pricing for your location.

How much does depot service cost?

ISS offers a variety of depot services; please call 888-667-1062 or e-mail ryan@injectorsupport.com to get accurate pricing.

What is a PM parts kit?

With over 10 years experience in servicing contrast injectors, ISS has amassed a substantial tally of frequently replaced parts. Based on this experience, our PM FRU kits are designed to give you the confidence and peace of mind that the highest failure items have been replaced. Call us at 888-667-1062 to discuss your specific injectors and which PM FRU kits are best for you.

What is a PM tool kit?

We have developed certain hardware and software tools which are essential to the successful completion of a contrast injector PM. Please call us at 888-667-1062 to discuss your specific injectors and what tools you may need.

How do I get technical support?

Our telephone technical support team is available 24 hours a day, 7 days a week. Call our support line at 888-667-1062 for help.

How do I know what part to order?

Our trained and experienced telephone support staff is available 24 hours a day to aide you in parts identification, pricing, and availability. Call us at 888-667-1062 to discuss your injectors and your parts needs.

My injector is down; can somebody come to my facility?

ISS specializes in the timely repair of contrast injectors. We are prepared to come to your site to aide you in the repair of your contrast injector. We also supply loaner injectors and offer depot services as cost-effective and rapid response alternatives to an on-site visit.

I bought a used injector, now what?

ISS service engineers are available to aide you in whatever capacity you require:

  • Depot system evaluation
  • Depot shop PM/Calibration
  • On-site PM/Calibration
  • On-site install with staff in-service

My injector is down, now what?

ISS specializes in the timely repair of contrast injectors. We are prepared to come to your site to aide you in the repair of your contrast injector. We also supply loaner injectors and offer depot services as cost-effective and rapid response alternatives to an on-site visit.

Who is ISS?

With over 10 years experience in contrast injector service for an independent ISO, Ryan Clarke realized that the biomed community needed a more comprehensive solution to the servicing of their contrast injectors. With more and more biomeds completing training courses and taking on the PM’s of the injectors — there needed to be an outlet for support beyond the classroom and beyond the OEM. ISS was born to offer the biomed community a highly cost-effective method of continued service. We offer on-site services, depot services, loaner injector systems, PM parts kits, PM tools, parts identification and sales, and system sales.

How do I contact ISS?

You can reach us by calling 888-667-1062 or by email at ryan@injectorsupport.com.

What injectors do you service?

  • Avanta ™
  • Stellant® D
  • Stellant® Sx
  • Envision CT™
  • Vistron CT®
  • MK IV™
  • MKIV/CT™
  • MCT™
  • MCT Plus™
  • MKV™
  • MKV Plus™
  • MKV ProVis®
  • Spectris™
  • Spectris Solaris® MR
  • Spectris Solaris® EP
  • Angiomat™ A6000
  • Angiomat™ Illumena™
  • CT 9000™
  • CT 9000™ ADV
  • CT 9000™ ADV with Optibolus
  • Optistat
  • OptiVantage™
  • Optistar™ MR
  • Optistar™ LE
  • Optistar™ Elite™
  • Percupump®
  • Empower™
  • Empower CTA®